No company files are listed in Intuit Sync Manager or you might not be seeing your company file listed in Intuit Sync Manager.
There are several reasons you might not be seeing your company file listed in Intuit Sync Manager:
For best results, perform the steps and solutions in the order shown.
Step 1: Make sure you have the latest Sync Manager Update.
If you have not uploaded your QuickBooks company file for use with any of the Intuit Workplace applications, click here: Set up Intuit Sync Manager with your data file.
Solution 1: Sign in with the correct Windows user account
Solution 2: Reset Intuit Sync Manager
If you have moved your company file to this computer from another one, use the Reset Data Sync option to set up this company file to sync from the current computer, as described here.