No company files are listed in Intuit Sync Manager.
You might not be seeing your company file listed in Intuit Sync Manager for any of several reasons:
Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all 3 to resolve the issue. For best results, perform the solutions in the order shown.
Make sure you have the latest Sync Manager Update.
Solution 1: Set up your company file to sync with Intuit Online Services
Note: If you have not uploaded your QuickBooks company file for use with any of the Intuit Workplace applications, use this solution to do so. If the data file has already been set up with Intuit Sync Manager, skip to solution 2.
Solution 2: Sign in with the correct Windows user account
If you still experience the problem, try solution 3.
Solution 3: Reset Intuit Sync Manager
If you have moved your company file to this computer from another one, use the Reset Data Sync option to set up this company file to sync from the current computer, as described here. In that case, be sure to also disable sync for this file on the first computer.
Sync Manager stores its data in the following location:
Note: This directory could be hidden, depending on your folder settings. If you have trouble finding the file, follow these instructions.
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If this solutions do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also call us at 800.450.8475 to speak with a technical support agent.